Australia-Wide Delivery | 📞 Call us: 0480 804 997  |  ✉️ support@ablelife.com.au
Supporting Positive Living Through Sensory Wellness | Australia-Wide Delivery | 📞 Call us: :0480 804 997  |  ✉️ support@ablelife.com.au
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Refund policy

Return & Refund Policy

Thank you for shopping with Ablelife. We understand that choosing the right sensory equipment is important — for your child, your participant, or your facility. That's why we offer a 60-Day Return Policy on eligible products, giving you plenty of time to make sure the product is right for you.

If you need to return your order, we'll make the process as simple and stress-free as possible.

What You Can Expect

If your return is approved, you'll have the choice of:

  • A full refund to your original payment method
  • A store credit to use on a future purchase
  • An exchange for a different product

Refunds are processed within 7 business days of us receiving and inspecting your return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, unmodified, and undamaged
  • It must be returned in its original packaging
  • The 60-day return period begins from the date your order is delivered
  • Returns are only valid for the original purchaser
  • Only applies to orders placed through ablelife.com.au
  • Refunds apply to the product cost only — original shipping fees are non-refundable

Products That Cannot Be Returned

The following items are not eligible for return:

  • Made-to-order or custom-made products
  • Special order products
  • Products that have been installed or assembled
  • Bulk or wholesale orders (unless faulty)

Please review product details carefully before ordering. If you're unsure whether a product is right for your needs, contact us first — we're happy to help.

How to Submit a Return Request

  1. Contact us within 60 days of delivery to request a Return Authorisation (RA) number. Returns without an RA number will not be processed.
  2. Our team will review your request and may ask for photos of the product and packaging.
  3. Once approved, we'll provide instructions for packaging and returning your item.
  4. Pack the item securely to prevent damage in transit. We recommend taking photos before sealing the package.
  5. Once we receive and inspect your return, we'll send you a confirmation email. If your return is approved, your refund, store credit, or exchange will be processed within 7 business days.

Cancelled Orders

Once your order has been dispatched, it cannot be cancelled. Please accept the delivery and follow the standard return process above.

For made-to-order or custom products, cancellations must be requested before production begins. Please contact us as soon as possible if you need to cancel.

Damaged or Incorrect Items

Damaged on arrival: If your item arrives damaged, please photograph the packaging and product immediately and contact us on the same day of delivery. We'll arrange a free replacement.

Suspected freight damage: If packaging looks damaged but the product may be intact, note "Possible Freight Damage" with the delivery driver, take photos, and email us at support@ablelife.com.au the same day.

Incorrect item received: Contact us as soon as you receive your order and we'll arrange collection of the wrong item and delivery of the correct one at no cost to you.

Warranty

Products that have been used are not eligible for our 60-Day Return Policy but are covered by the manufacturer's warranty. If your product develops a fault, please contact us and we'll help you through the warranty process.

Frequently Asked Questions

When does the 60-day period start?
From the date your order is delivered or collected.

Can I return an opened product?
Yes, provided it is unused, undamaged, and returned in its original packaging.

I don't have the original packaging. Can I still return it?
Please contact us and we'll advise. You'll need to pack the item securely to prevent damage during transit.

When will I receive my refund?
Within 7 business days of us receiving and inspecting your return, via your original payment method.

My product is over 60 days old but never been used. Can I still return it?
Please contact us — we'll do our best to help on a case-by-case basis.

Policy at a Glance
Return window 60 days from delivery
Product condition Unused, unmodified, in original packaging
Refund options Refund, store credit, or exchange
Restocking fee None
Refund processing time 7 business days
Shipping costs refunded No

Contact Us

📧 support@ablelife.com.au
📞 0480 804 997
🌐 ablelife.com.au

Last updated June 2026