Thank you for shopping with Ablelife. We want your sensory equipment to arrive safely, promptly, and without any surprises. Please read our shipping policy below so you know exactly what to expect when you place an order with us.
Order Processing
Once your order is placed, you will receive an order confirmation email straight away. We then begin preparing your order for dispatch. Most in-stock items are dispatched within 1–2 business days of your order being placed.
Once your order has been dispatched, you will receive a second email containing your tracking details so you can follow your delivery from our warehouse to your door.
If there are any delays or issues with your order, our team will contact you directly. You're also welcome to reach out to us at any time at support@ablelife.com.au.
Delivery Times
We deliver Australia-wide. Estimated delivery times are:
| Location | Estimated Delivery |
|---|---|
| Metro areas (Darwin, Sydney, Melbourne, Brisbane, Adelaide, Perth) | 2–7 business days |
| Regional areas | 5–10 business days |
| Remote and rural areas | 7–14 business days |
Please note these are estimates only. Delivery times may vary depending on the courier, your location, and any unforeseen delays outside our control such as weather events or peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and delivery address of your order. The final shipping cost is displayed before you complete your purchase — no hidden fees, no surprise charges.
For orders that include products from multiple suppliers or warehouses, separate shipping charges may apply per item. This ensures accurate and transparent pricing for your complete order.
Delivery Instructions
By default, our couriers will leave your order in a safe location if no one is home at the time of delivery. If you require a signature on delivery, please select this option at checkout.
Please note that Ablelife is not liable for any loss or damage that occurs after an item has been delivered under the default "Leave Safe" arrangement.
If you have specific delivery instructions (e.g. leave at side gate, deliver to reception), please add these in the notes field at checkout and we will do our best to pass them on to the courier.
Large and Bulky Items
Some sensory equipment items are large, heavy, or fragile and require special handling during delivery. For items that qualify as bulky:
- Delivery to a business address or ground floor is recommended where possible
- If you require delivery to a home address, additional delivery surcharges may apply depending on your location
- If unloading assistance is required and not available at the delivery address, please contact us prior to ordering so we can advise accordingly
All applicable charges are displayed at checkout. We will never add extra fees to your order after it has been placed without notifying you first.
Delivery Issues
Delayed delivery: If your order has not arrived within the estimated timeframe, please contact us at support@ablelife.com.au and we will follow up with the courier on your behalf.
Damaged items or packaging: If your order arrives with visible damage to the outer packaging, please photograph it immediately and note any damage with the delivery driver. Contact us on the same day of delivery with your photos so we can arrange a resolution as quickly as possible.
Lost orders: If an item is confirmed lost by the courier, we will arrange a replacement at no additional cost to you.
Incorrect item received: If you receive the wrong product, please contact us straight away. We will arrange collection of the incorrect item and delivery of the correct one at no cost to you.
Shipping Exclusions
We are unable to ship to PO Boxes or Parcel Lockers. Please provide a physical delivery address when placing your order.
Some remote postcodes may fall outside the service area of our courier partners. If we are unable to deliver to your location, we will contact you within 2 business days of your order being placed to discuss alternative arrangements or a full refund.
Address Changes and Redelivery
Address changes: If you need to change your delivery address after your order has been processed, please contact us as soon as possible. A minimum administration fee of $30 may apply to cover any courier redirection costs.
Failed deliveries: If a delivery attempt is unsuccessful and redelivery is required, additional charges may apply. We recommend ensuring your delivery address is attended during business hours, or providing accurate safe-drop instructions at checkout.
NDIS and Institutional Orders
For schools, therapy clinics, aged care facilities, and NDIS providers placing larger orders or requiring delivery to multiple locations, please contact us before ordering so we can arrange the best shipping solution for your needs.
📧 support@ablelife.com.au
📞 0480 804 997
We are happy to provide quotes and arrange tailored delivery schedules for institutional orders.